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Browse common questions or reach out to our support team.

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Frequently asked questions

How do I deposit funds?

Open the Deposit page from the sidebar, choose a payment method (bKash, Nagad, Stripe, etc.), enter the amount and follow the gateway's instructions. Most deposits credit instantly.

Why is my withdrawal pending?

Withdrawals go through a fraud and KYC review. Most are approved within 30 minutes; high-value or first-time withdrawals may take up to 24 hours.

How do I complete KYC?

Upload a photo of your ID card, a recent utility bill, and a selfie from your Profile → KYC tab. We will email you when verification is complete.

What is wagering?

When you claim a bonus, you must wager the bonus amount a number of times (e.g. 30×) before withdrawing winnings. Track progress on the dashboard.

How does the referral system work?

Share your referral code; new players who sign up with it count toward your referral leaderboard rank, and you earn commission on their net deposits.

I lost access to my 2FA app — what now?

Contact support with proof of identity (email + last deposit reference) so we can reset 2FA on your account.

Are deposits and withdrawals free?

Deposits are free on most gateways. Withdrawals incur a small per-gateway fee — see the fee table on the Withdraw page.